Haven Riviera Cancun

Haven Riviera Cancun is an all-inclusive, adult only, ultra-luxury resort in Cancun, Mexico. Open in fall 2018 this luxury spa resort will quickly rise to be among the world’s best all-inclusive resorts. Nestled in a secluded stretch of beach front shoreline, Haven Resort is everything you want in a Cancun resort with out the crowds, noise or shenanigans other all inclusive resorts in Cancun have been known for. 

Is Haven Riviera Cancun Adults Only?

Not only is Haven Riviera Cancun an all inclusive resort, it is an adults only resorts. Guests need to be 18 years old. While my husband and I were visiting we did note that we did see families enjoying the resort but the children were their adult children. Haven Riviera would the perfect vacation for parents with college age kids who are done with waterparks, crazy beaches and the fast paced vacations of their youth. 

Is Haven Riviera Cancun All Inclusive And What Is Included?

• Concierge
• 24-Hour all-inclusive food & beverage concept including selected premium cuts & spirits
• Express check in & check out
• Beach concierge and pool service
• Spa Concierge
• Complimentary WIFI (rooms, common areas including beach) *we had GREAT reception ANYWHERE on the resort*
• One market style main restaurant
• Four a la carte restaurants *try them ALL!
• 1 Coffee bar & pastry shop *grab a coffee and treat before you head to the airport! 
• Three snack bars *
• Six bars (including a Cabaret and an American Bar)
• Two swim-up bars
• Three pools (minimum 26 Celsius / 78.8 Fahrenheit)
• 1 over-sized in-pool whirlpool
• Fifteen exclusive swim-out pools (minimum 26 Celsius / 78.8 Fahrenheit) *depending on room classification
• Daily stock of your personalized mini bar
• Nespresso machine and capsule menu
• Pillow menu, Aromatherapy menu, Turn down service​
• Daily organized beach walks
• Jogging trails
• One artificial grass tennis court
• Half basketball court, Beach volleyball, Ping pong, Table games
• Yoga classes
• Spirits tasting and cooking classes *Do this! So much fun!
• Scuba dive try out in the pool (based on availability)

What is NOT included at Haven Riviera Cancun?

• Laundry services & dry cleaning
• Resort boutique & shops
• Car rental
• Private airport transportation
• Jet ski, Fishing, Parasailing nearby (see in-house tours & excursions desk)
• Wedding showroom, services & facilities
• Event catering & banquet facilities

Can you reserve a Bali Bed?

The Bali Beds around the pools are first come first serve. BUT there were so many beds available, that I saw some beds that were EMPTY! I did not see guests heading out first thing in the morning to place their towel and bag on a Bali Bed as you may at other resorts. There was such a sense of calm relaxation at the resort, there was never a sense of urgency that you were going to miss out on an amenity because you were not first to arrive. 

Will the staff bring your food and drinks to your Bali Bed?

As you can see from my photo, YES the staff will take care of their guests by bringing food, snacks and drinks to your Bali bed. Menus are brought around and you are able to place your order. Pictured is crudite with dip, homemade chips and fresh pico along with salmon tacos. Ask for any drink, cocktail, frozen beverage, french fries, hamburgers, guacamole….the staff will bring it to your Bali bed. While tips are not required, being from the service industry, I know that tips are always appreciated. While I wouldn’t necessarily tip for each drink, I would give a bigger tip to the server before I left the Bali bed for taking good care of us. 

Does every room at Haven Riviera Cancun have a swim out pool?

Haven Riviera Cancun has 333 suites and many of them have a semi-private swim out pool. These suites are on the ground level and will have a garden view, partial ocean view or ocean view. Pictured above is an ocean view suite. If your room is on an upper floor your room will have its own water feature with a private jacuzzi on your deck. 

What are the restaurants at Haven Riviera Cancun?

Click the link above! I have a whole post about the delicious food at Haven. 

What special packages are offered?

The Endless Taste of Summer group package at Haven Riviera Cancun Resort & Spa features an array of new tropic-inspired spa treatments, a signature craft cocktail, curated gastronomy, nightlife, and local encounters. This package is meant to be shared by friends to celebrate a special milestone and even businesses looking for an out-of-the-box retreat. $400 per person and bookable in groups of four.

Girls Group Getaway Package:

• Private mixology experience where our award-winning mixologists show you the secret to a perfect cocktail and how to make the “Endless Taste of Summer” Cocktails.
• Reservations at all dinners, including welcome cocktail from the new Summer menu.
• Spa Journey Experience for 4 at Haven’s MySenses Spa, including:
  • Full-body hydrotherapy circuit
  • White tea body scrub
  • Manicure + pedicure with grape face mask
  • Marine superfood facial or aromatherapy massage
  • Access to facilities, including: Moroccan Hammam, sauna, plunge pool
• Playa Del Carmen shopping excursion, including private transportation.
• Girl’s Night Out at Moon’s Cabaret and Lounge:
  • Start the evening with Moon’s signature cocktail “The Gatsby”
  •  Enjoy a chilled bottle of Moet & Chandon Rose
  • Front-row seating for a live show that varies nightly
• After the show, head to the iconic CocoBongo Nightclub with a VIP Golden Ticket that includes Fast Pass entrance, reserved seating and unlimited premium drinks.

What’s Included in the Guys Group Getaway Package:

• Private mixology experience where our award-winning mixologists show you the secret to a perfect cocktail and how to make the “Endless Taste of Summer” Cocktails.
• Reservations at all dinners, including welcome cocktail from the new Summer menu.
  • Spa Journey for 4 at Haven’s MySenses Spa, including:Full-body hydrotherapy circuit
  • Wrap mud therapy
  • Therapeutic deep tissue massage
  • Access to facilities, including: Moroccan Hammam, sauna, plunge pool
• VIP Golf Excursion for 4 at El Tinto Golf Course, including:
  • 1 Round of golf per person
  • Private transportation to/from
  • Golf cart
  • One bottle of water per person
  • Practice range facilities with 25 golf balls per person
  • Tees and other golf accessories
• Guys Night Out at Moon’s Cabaret and Lounge:
  • Start the evening with Moon’s signature cocktail “The Gatsby”
  • Enjoy a chilled bottle of Moet & Chandon Ice
  • Front-row seating for a live show that varies nightly
• After the show, head to the iconic Cocobongo Nightclub with a VIP Golden Ticket that includes Fast Pass entrance, reserved seating and unlimited premium drinks.

How far is Haven Riviera Cancun from the airport?

Haven Riviera Cancun is about a 15 minute drive from the Cancun International Airport. Note that Haven Resort does NOT provide transportation as part of their all-inclusive fee. You will need to book your own transportation from the airport to the resort.

What is the preferred transportation company recommended by Haven Resort?

While Haven Resort doe not have transportation for their guests from the airport, they do recommend Amstar, a reliable independent destination management company operating throughout Mexico. Amstar has 3 transportation options for you to choose from.

• Shared Transfer ($24)*

  • Comfortable, fully air-conditioned vehicle, shared with guests from nearby resorts
  • Door-to-door transportation, just a few stops to your resort
  • An Amstar Representative will be waiting for you upon arrival
  • The price is final: No hidden extras or local charges
  • Important: Shared transfer available only from 7 a.m. to 6 p.m.

• Private transfers ($91)*

  • Immediate departure and direct transportation with no stops en route to your resort
  • Personalized service in a modern, fully air-conditioned vehicle
  • An Amstar Representative will be waiting for you upon arrival
  • Ideal for friends or small private groups
  • Maximum capacity 6 passengers
  • The price is final: No hidden extras or local charges

• Private Deluxe Transfers ($161)*

  • Spacious, fully air-conditioned, deluxe vehicle
  • Immediate departure and direct transportation with no stops en route to your resort
  • Personalized meet and greet service upon arrival
  • Complimentary bottled water and cold refreshing towel
  • Maximum capacity 4 passengers
  • The price is final: No hidden extras or local charges

*Prices subject to change. Price based on information available at time of publication. 

Does Haven Riviera Cancun have a swim up bar?

Haven Riviera Resort and Spa offers 2 different swim up bars for their guest to sip and savor cocktails while taking a dip in the pool. Docks Pool Bar is in front of the main building and has spectacular views of the ocean. Swim up and have a mixologist shake and stir up your favorite mixed drink, frozen cocktail or pour you a local favorite. I loved the side of the bar that was closest to the building because there was a bit more shade on that side. The ocean side of the pool bar had jetted seats for two for you to lay back and relax while sipping.

Does the staff of Haven Riviera Cancun speak English?

Every staff member that we had interaction with at Haven Riviera Cancun did have conversational English skills. Bonus for YOU if you speak Spanish but communication was not an issue. There were a few instances where things got ‘lost in translation’ but over all we were able to interact with the staff. I was able to get by with my one year of high school Spanish. 

Do you tip at Haven Riviera Cancun?

While tipping is not required at Haven Riviera Cancun, I did tip when we were there. I took about $50 in singles and $5 to give for excellent service and employees who would go above and beyond. We gave the waiter at the restaurants $5, the bartender a dollar or two for each drink as well as the pool wait staff. With my background in the service industry I know that tips are always appreciated. It is up to you if and how much you want to tip.

What is the physical address of Haven Riviera Cancun?

Ctra. Federal 307, Chetumal – Pto. Juarez,
​Km 335 Benito Juarez – Q. Roo 77569  Mexico
Phone: +52 988 889 9600